Who we are

Ipertech is an Italian e-commerce site specializing in electronics and household appliances. We sell new, original, and warrantied products, with friendly, always-available customer service.

• Headquarters: Italy
• Support: direct contact, without automatic chatbots
• Response time: immediate or as soon as possible

👉 Contact us

Humane care, indeed

When you contact Ipertech, a real person will respond. We do not use automated chatbots for customer support.

• We respond immediately or as soon as possible
• We follow the order before, during and after delivery
• We directly manage any problems until they are solved

Shipping

We ship quickly and with tracking.

• Average time: 24 hours
• Maximum time: 1–2 working days
• Tracking always available
• Packaging suitable for the type of product

👉 Shipping Details

If the product arrives damaged

If the package arrives damaged, we'll handle the situation.

1. Contact us as soon as you receive the package
2. Send us photos of the product and packaging
3. We will proceed with replacement or refund

Returns and exchanges

You can request a return within the terms established by law.

• Clear and guided procedure
• Possibility of refund or product exchange
• Times communicated transparently

👉 Returns and right of withdrawal

Warranty

All products sold by Ipertech are covered by a legal guarantee.

• Direct assistance through Ipertech
• Complete management of the practice

👉 Warranty information

Secure payments

We accept secure and traceable payment methods. Your data is not stored on our systems.

👉 Payment methods

Reviews and feedback

Reviews are important, even when they're not perfect.

• We invite every customer to leave real feedback
• We also respond to negative reviews
• We use feedback to improve the service

👉 Read reviews on Trustpilot

Frequently Asked Questions

How long does shipping take?

Typically 24 hours, maximum 1–2 business days.

Do you actually respond to support?

Yes. Support is always handled by real people.

What happens if the product arrives broken?

Contact us immediately and we will handle the replacement or refund.

Can I make a return?

Yes, within the established timeframe. We'll guide you step by step.

How long does it take for a refund?

The refund will be initiated as soon as the return is received and verified.