About Us

Ipertech is an Italian e-commerce specializing in electronics and home appliances. We sell new, original products covered by warranty, with human and always reachable customer service.

• Headquarters: Italy
• Support: direct contact, without automatic chatbots
• Response time: immediate or as quickly as possible

👉 Contact Us

Human Support, Really

When you write to Ipertech, a real person responds. We do not use automatic chatbots for customer support.

• We respond immediately or as quickly as possible
• We monitor the order before, during, and after delivery
• We directly handle any issues until resolution

Shipping

We ship quickly and with tracking.

• Average times: 24 hours
• Maximum times: 1–2 business days
• Tracking always available
• Packaging suitable for the type of product

👉 Shipping details

If the Product Arrives Damaged

If the package arrives damaged, we will handle the situation.

1. Contact us as soon as you receive the package
2. Send us photos of the product and packaging
3. We will proceed with replacement or refund

Returns and Exchanges

You can request a return within the legally established terms.

• Clear and guided procedure
• Option for refund or product exchange
• Transparently communicated timelines

👉 Returns and right of withdrawal

Warranty

All products sold by Ipertech are covered by legal warranty.

• Direct assistance through Ipertech
• Full case management

👉 Warranty information

Secure Payments

We accept secure and traceable payment methods. Data is not stored on our systems.

👉 Payment methods

Reviews and Feedback

Reviews are important, even when they are not perfect.

• We invite every customer to leave real feedback
• We also respond to negative reviews
• We use feedback to improve our service

👉 Read reviews on Trustpilot

Frequently Asked Questions

How long does shipping take?

Generally 24 hours, maximum 1–2 business days.

Do you really respond to support inquiries?

Yes. Support is always handled by real people.

What happens if the product arrives broken?

You contact us immediately, and we handle the replacement or refund.

Can I make a return?

Yes, within the established terms. We guide you step by step.

How long does a refund take?

The refund is initiated as soon as the return is received and verified.